1. What does Engineius expect at collection?

2. Major defects

3. Minor defects

4. What does Engineius expect at the handover?

1. Be well presented

2. Apply ‘zero-tolerance

3. Report minor issues

4. Use the ‘Pause’ function if waiting time is over 30 minutes

**All COVID restrictions have been lifted, you are not required to social distance.

**Engineius ID cards will be built into the new version of App

Some customers, including some of our biggest, have a zero-tolerance approach to damage at collection, which means that drivers should not leave the site, even if the damage has been noted. Refer to the job checklist for the correct contact details when reporting the damage. Call Engineius if unsure of who to contact.

If there is an issue that means you need to wait at the collection site, don’t forget that Engineius will pay for your waiting time after the first 30 minutes, as long as you use the pause function on the Engineius app and call us so we can help you.

Please note that you should never leave the site with a major defect on the vehicle.

1. Park vehicle in a safe location

2. Check if vehicle has been valeted

3. Take pictures of the instrument panel

4. Point at all damage when taking pictures

These are major issues that apply to all customers. To check for major defects on all collections, ensure the vehicle is parked in a safe location for you to view and carry out a professional inspection, where you can carefully look for defects or items that will deem the vehicle unfit to deliver. 

This includes tyre defects such as a low tread or low pressure, or if they are visibly damaged. It’s crucial to also look out for cracked or chipped windscreens, including wing mirrors, and if the vehicle is dirty or has not been valeted. If the vehicle has not been valeted at the customer’s request, please raise this immediately at the site. 

Taking pictures of the instrument panel when the engine is running is important to evidence the vehicle’s fuel level and charge status, vehicle mileage and if any warning lights are showing. If there are warning lights on show, you must not leave the site.

Make sure you point at all damage when taking pictures, and ensure they are of good quality.

Some of our customers will also ask you to call in or specifically report any damage, including minor defects.

1. Do not leave site without confirmation of damage resolution

2. Call Engineius if unsure of defect found

This information will be detailed in the checklist.

This could include scuffs on wheels, scratches, dents, cracked glass, or marks, stains or scratches on the front and back of the interior.

Additional pictures, if not already requested in the checklist, includes the vehicle’s V5, locking wheel nut key, the supplier handover document, charger cables, if it’s an electric vehicle, two sets of keys, and the spare wheel and inflator device.

Always ensure to refer to the job checklist for the correct contact details when reporting the damage, and call Engineius if you are not sure. Do not leave the site without confirmation that a resolution to the damage has been agreed.

If you are unsure about any defect found, please make sure to call Engineius for advice.

First and foremost, it is important to adhere to our latest contactless handover policy to mitigate any risk of spreading COVID-19.

1. It is important to call the customer with an ETA

… or if you are running late. Some customers will receive an ETA text and if so, you’ll also get this text to let you know when they’re expecting you.

2. Next, ensure the vehicle is cleaned before arriving at the drop off point

Please bear in mind, some retail customers ask the car to be washed at a local car wash before reaching the drop off point - a drive-thru car wash is acceptable in these circumstances. It’s worth noting here that you’ll need to refuel just prior to arrival, aiming for ¼ tank of fuel - unless the job specifies otherwise.

3. A key part of the handover process is to make sure that the owner of the vehicle has a great first impression

As the driver, you are representing not only Engineius, but also our customers. Therefore it is key to be polite and engaging with the customer. Please be adaptable to customer requests, and it is also important that you are well dressed.

4. It is also important to ask the customer if they are happy with where you have parked the vehicle

5. Using the Engineius app, make sure to take a photo of the purchasing customer’s ID

This is a standard requirement for all retail handovers and if required will be stated in the job instructions. The checklist may ask you to take the photo in a certain location (for example in front of the customer’s home address) so please read carefully.

Please remember, Engineius will not be paid if an ID photo is not taken, and therefore you won’t either. If the customer refuses to let you take an ID photo that’s required, it is important to call Engineius on 0121 481 2111.

6. Before exiting the vehicle, please check that the interior of the vehicle is clear of any of your belongings

… for example your phone or chargers - and remove any existing paper floor mats and plastic seat covers.

7. Make sure to walk around the vehicle with the customer

… to give them the opportunity to note any damage or missing items in the vehicle. If there are any major issues flagged, please call Engineius. Don’t forget to take the full set of photos required of the vehicle on the Engineius app so that we can show you’ve handed over the vehicle in the same condition you took it.

8. Once that’s done, you can then demonstrate basic driving controls

… showing the customer how to use features in the car, like the ignition, lights, handbrake and windscreen wipers at a minimum. Customers may ask for further controls, and you should help where you are confident in doing so.

9. If requested, you will need to show the customer how to turn on the radio and how to access the SatNav functionality if necessary

You will also need to show them how to pair their mobile device with the in-car system. We do not expect you to be familiar with functions more advanced than this.

10. Finally, if you have received a paper document to complete with the vehicle

… please ensure this is completed and photographed on the Engineius app. You may also have been asked in the job instructions to complete an assessment on MoDel, and if asked, it’s very important that you remember to do this in addition to using the Engineius app.

 For further details on our retail vehicle collections and handovers, please contact us on 0121 481 2111.