Engineius introduce another first for vehicle movement with advanced customer alerts
At Engineius, we have seen major developments with our new automated texts alerts system. Customers can now elect to receive “advanced alerts” for events such as damage on vehicles and excess waiting time.
Today, customers typically rely on a driver’s initiative to make a call in order to discuss a potential issue. Our new system automates this function, removing the risk of human error in failing to flag events or problems.
Advanced alerts are entirely configurable by the customer. Most cases already include the arrival of the driver at collection and the flag of vehicle damage on collection. Both serve to increase customer experience by reducing cost and ensuring vehicles that are not fit for purpose are not delivered. Further bespoke alerts will be created in collaboration with customers.
Our Commercial Driector, Calum Slowther says: “These new alerts further differentiate Engineius in vehicle movement and we’re extremely excited to have launched them. We are seeing the impact of the alerts already, with retail operators such as online retailers who are buying vehicles blind feel a greater sense of control over the dispatch process.
“Innovative companies in other sectors are adopting similar alerts to flag important events to customers instantly; this is another step towards our goal of creating the best customer experience in vehicle movement and using technology to do so.”.
This follows the activation of our other alerts releases, including issuing customers with a tracking link and an ETA for delivery via text, and receiving driver feedback texts to assist customers in improving their logistics operations.
“Instant customer communication is becoming more important as customer expectations continue to rise. It helps them to feel valued and keeps them in the know from beginning to end of every movement”.
At Engineius, we have developed a new innovative approach to deliver greater productivity within the vehicle movement industry. These efficiencies are achieved in the main through a totally customer focussed ethos that resonates throughout the Engineius business and the latest technology delivered through a leading-edge platform and accompanying app.
Our service is being utilised across many different automotive sectors including corporate fleets, SMR, rental, leasing, dealerships, auction, remarketing and breakdown services. Engineius’ clients benefit from a network of over 500 fully trained drivers and agents, managing thousands of vehicle movements every month with comprehensive coverage to all corners of the UK.