
Topic 4
Taking the right photos
Here you can find examples of photos we expect upon delivery of a vehicle. Please note that you will need to take every mandatory photo as well as adding a comment on the vehicles condition on every picture taken (good condition, minor damage, etc.). You will also need to to inspect the interior including head lining. In this guide, you can find the following sections:
1. Wheels
Each alloy side-on and surrounding wheel arch & wheel position i.e. NSF/OSF.
Photos of alloys taken at an angle instead of side-on.
2. Vehicle
Nearside and offside of vehicle.
Front and rear of vehicle.
Each corner of the vehicle.
Bottom portion of the vehicle is not visible, the photo needs to contain the entire vehicle.
3. Interior
You must ensure to take the correct interior photos, like below as well as take photographs of the dashboard. At this time please check for any warning lights.
Interior N/S front of vehicle facing seats
Interior N/S front of vehicle
Interior O/S front of the vehicle
Interior rear of vehicle
Warning lights and what they mean
4. Damages
You must take at least two clear pictures when there is damage to the vehicle.
Close-up picture
Far away picture
These two post drop off inspection photos have clear damage to the bumper and tailgate handle.
Photo 1
Photo 2
Photo 3 suggests there is no damage to the vehicle and Photo 4 is not clear enough to discern damage or not (right).
There is clear damage to the tailgate handle in Photo 2 (above) but the point of this damage is not the clearest from the previous two photos. You must ensure that there is clear proof of vehicle standard at each point of the process, and ensure any damage done by the customer is clearly identified and documented. If you do not do this then you will have to take accountability for the damage.
Photo 3
Photo 4
For further details on how to take the right photos, please contact us.
FAQs
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Good quality photos along with full tracking of the vehicle movement are what customers demand. We will not tolerate any drivers who do not follow instructions, policy or procedures, as this will jeopardise future work for all other drivers.