🡠 Agent Academy

At Engineius, we move vehicles of all shapes and sizes to a wide variety of clients. However, there is more to the role, than merely driving from A to B. As we carry out multiple types of movements, the varied customer service is an important element of our offering to customers.

1. Pay and expenses

2. Staying safe

3. Dress code

4. Essentials

How much will you get paid?

The Engineius system generates the pay rate for any job automatically. The rate is calculated based upon industry standard rates - the price any job that is taken is always set to the below competitive pricing structure:

• Call out fee - £35 (included on every single job - even a move that is 0 miles will pay £35 minimum)

• £1.30 per mile (<1.7T)

• £1.35 per mile (1.7t to 2.6T)

• Payment Type / Schedule - Bank Transfer (all jobs are paid by bank transfer at a maximum of 14 days after thhe job completion date)

How is pay worked out?

We work on a weekly basis, Monday to Sunday. Your weekly invoice will be sent to you the night before the payment run. Invoice will itemise jobs individually, displaying job price along with refunded expenses associated with each job.

This information can also be accessed through the portal, thus allowing you to reconcile your account ahead of the payment cycle.

When do you get paid?

Every Tuesday.

Example payment timings

For all jobs completed between Monday 4th May and Sunday 10th May, you bank account will be credited on Tuesday 19th May in one payment.

Waiting time

On our jobs, there is a built in grace period of 30 min for waiting time to allow for vehicle handover, fuelling, etc. However, certain jobs will require longer waiting time - that can be caused by a variety of reasons. In those instances, waiting time is compensated at £20 per 1hour provided you inform our ops team.

In the event of a job being aborted mid-move, Waiting Time will not be applicable. Should a supplier be adversely impacted, we reserve the right to treat individual cases as an exception upon review.

We bill the customer full price on Aborted Jobs but this then makes it a difficult proposition to bill for additional costs on a job that was never completed. Read our waiting time policy for further information.

Always keep your receipt after your movement in case of any app issues. If you have any questions regarding payments, please call the Engineius Ops Team on 0121 481 2000 who will be more than happy to help.

When driving goods vehicles, you must ensure you follow the GB domestic driver hours rules. Daily driving limit: you must not drive for more than 10 hours in a day on a public road or off-road. Click on the link to see more information on domestic driver hours, including rest periods.

Please note that the driving hour for a Heavy Good Vehicle (HGV-3.5t or above) differ. You can find further information here.

Under no circumstances must you ask our customers for a lift.

Please dress smartly to carry out all movements for Engineius. This is very important, as it shows our customers that you are professional and trustworthy. Please see below for examples of what we mean by dressing smartly, and what would not be considered acceptable attire.

You must respect our smart dress code. It is a minor misconduct that, if repeated, can lead to exclusion from our network.

Always

1. You and all of your drivers must have held a valid UK driving license for minimum of 2 years with less than 7 points

2. Use the Engineius App on every job

3. Deliver the jobs you buy on time

4. Be polite and well mannered at all times, dressing in appropriate attire

5. You and any of your drivers must not have any motoring convictions in the last 5 years that have resulted in disqualification

Never

1. Never accept payment from the end-customer, e.g. cash

2. Never outsource work to 3rd parties. This will lead to instant removal from our network

For further details on being an Engineius agent, please contact us.