Bulletin Board
Download Engineius App
Top 5 Comms
Phone System Update (updated 19/08/24)
Car Washing Procedure (updated 07/08/24)
23/08/2024
Hudson Kapel Site Update
Hudson Kapel has recently introduced a new site for specific jobs. To avoid errors, be sure to verify the address on the job detail card before starting your movement to ensure you're heading to the correct location.
30/07/2024
Balfour Beatty Site Update and Policy Change
We have two key updates, one is a site update and the other is a policy change.
30/05/2024
Please Do Not Work on Vehicles
We appreciate the dedication shown when you, our drivers, take the initiative to fix customers' vehicles during pick-up. It demonstrates true commitment to both our company and our customers. However, we must insist that you refrain from doing so.
30/05/2024
Amazon Van Security Feature
We have received reports from drivers and customers indicating that all Amazon vans are equipped with an automatic security feature that locks the vehicle as soon as you exit, regardless of whether you have the key with you. Therefore, please ensure you do not leave the vehicle without taking the key.
29/04/2024
Windscreen Cleanliness Procedure
Please note that vehicles with writing or markings on the windscreen cannot be delivered.
While we understand that this may sometimes occur due to various reasons, it is crucial that all vehicles are presented in a clean and professional manner before leaving the site.
09/04/2024
GEFCO Sheerness Complaint
Unfortunately, GEFCO Sheerness has complained regarding instances where drivers failed to adhere to site signage and parked vehicles in the on-site car park. Multiple drivers have also expressed about on-site parking.
These comms will outline the essential points that require strict compliance.
15/03/2024
Reward for your Job Feedback
In the past, we know that we haven't always acted promptly on the feedback you've provided after completing a job, and for that, we take full responsibility.
We understand the effort you put into sharing your thoughts, and we recognise the value of your suggestions.
13/03/2024
Improper Use of Mobile Phones
We have recently received another complaint regarding the improper use of mobile phones while driving. Any driver caught using their mobile phone unlawfully will be immediately removed from the network.
19/02/2024
Sheerness Site Change
We have received news from our contacts at CEVA Sheerness that anyone attending the site will be required to use the Brielle Way entrance, ME12 1YW, starting immediately.
30/01/2024
New Arval Site
On Feb 1st, Arval will be going live with a new site for their In-Life customers, GBA Grimsby.
13/01/2024
New Portal and Mobile Feature - Handbacks
We have introduced a new feature that allows you to hand back jobs within 10 minutes after grabbing them, without being penalised.
This process ate into your planning time. However, with this new feature, you can now handle it yourself.
15/12/2023
Holiday Payment Days
I hope this message finds you well. In light of the upcoming holidays, we wanted to inform you that we will be processing self-billing payments earlier than usual.
18/11/2023
Winter Driving
As the winter season approaches, we would like to share some tips on driving safely in cold, snowy and icy conditions, as winter driving can be challenging and risky.
Click below to read the full comms and our tips that we've shared.
06/11/2023
Car Washing Procedure
We have changed our car washing procedure to a more robust system. In short, you will now receive a car wash service fee flat rate of £3.75 for carrying out the supplier request. Details and requirements are below.
10/10/2023
Task Payments: MoDel and Demonstration
We have heard your feedback, comments, and suggestions. We're working with our customers and we're pleased to announce that we're introducing two new expenses payment types: MoDel Service Fee and Demonstration Service fee.
29/09/2023
New Customer Alert
We have recently onboarded a new customer who represents a significant nationwide opportunity.
However, it's important to note that this customer exclusively uses the MoDel system, and the success of our partnership with them, as well as the expected volume of business, hinges on our precise execution of the MoDel process.
19/09/2023
Speeding Policy
We want to take a moment to reinforce our speeding policy to ensure the safety of everyone on the road and maintain the integrity of our service.
Motorways and applicable dual carriageways are included, and any posted alternative speed limits must be followed.
15/09/2023
Exciting System Enhancement Announcement!
We are happy to announce a new enhancement to our system that will provide you with more comprehensive information and support.
09/08/2023
Updated Saturday Opening Hours
Please be advised that our Saturday opening hours have now been updated to 08:00 to 13:00.
Our opening hours for Monday - Friday remain the same: 07:30-19:00.
05/08/2023
Travel Scheduler Guide
The Travel Scheduler enables you to provide us with the exact day and time when you anticipate completing your jobs, as well as the moth of transport you will use to reach the pickup location.
05/08/2023
Grab and Drop Guide
This guide is designed to help you navigate the new grab-and-drop feature. It will also serve as a reference point.
15/07/2023
GEFCO Sheerness and DMN sites
We have observed a rise in instances where incorrect vehicles are being collected from GEFCO Sheerness and DMN sites for delivery to AADS.
13/07/2023
Onto Checklist Requirements
In recent weeks, we have collaborated with Onto to create three priority decision trees that will assist in completing movements.
11/07/2023
Bri-Stor Closure Times
Bri-Stor has been in contact to remind us of their site closure times.
The last entry to Bri-Stor is 4 pm (Monday to Friday, only), with the site closing by 4.15 pm.
17/06/2023
Revolutionary App Enhancements
We are thrilled to announce the release of our latest app update. Our new additions are designed to enhance your experience and significantly reduce the clicks required to interact with jobs on the app, making your job completion process more efficient.
05/05/2023
Jardine Saturday Site Closure
To celebrate the King's Coronation, Jardine will be closing all their sites on Saturday 6th May. They will not be closed on Monday, and will therefore be operating as normal.
30/03/2023
Jackpot Prize Draw
An end-of-the-month special! On Friday 31st March only, any moves started and completed on the day will be entered into a draw to win £250 🤑
07/02/2023
Phone System Update
We’ve made some changes and we have upgraded our phone systems to improve your experience.
26/01/2023
Bonus Bonanza - Grab Incentive
We have an exciting year ahead with ambitious growth plans, improvements to our systems and much more.
For this reason, we are introducing a little month-end sweetener. This incentive is ON TOP of the existing Grab incentive (ONLY applicable from the 30th - 5th February)
20/01/2023
Cazoo Site Closures
You may have noticed an announcement from Cazoo regarding changes to its structure and how they operate.
We apologise for any disruption this has caused and thank you for your cooperation.
10/01/2023
Manheim Booking System
When collecting or delivering into a Manheim site, we ask that you please book a slot online with a minimum of 24 hours notice.
This is now a compulsory requirement for all entries and exits for Manheim sites, and will be added to the job checklist.
13/12/2022
Inclement Weather Warning
We are sure that you have seen the news and experienced the freezing temperatures as of late.
Take heed of warning lights in vehicles, as breakdowns invariably spike with inclement weather.
24/11/2022
Free Transfer for Telford Greenhous Collections
We have organised a free transfer from Wellington Station at 8.10am each morning to site. This is to coincide with the 0722 Birmingham New Street to Wellington 0808
12/11/2022
Mobile Update
We have released new features on our app and provided you with a how-to video on how to set your custom job alerts. Also in the release is mobile job search, mobile search map view and job tracking stability.
07/11/2022
Christmas Competition 🎄
This year we are launching a campaign for the children of Engineius to get involved, whether it's your children, grandchildren, niece or nephew. We want the budding artists to design our Christmas card for 2022.
Download the template and please submit your drawings to marketing@engineius.co.uk by 30th November.
25/10/2022
New Operations Contact Hours
To give you the best possible service and have the right level of support for you at peak times, we are amending the office hours for our Service Delivery Team.
16/09/2022
Suppliers and Self-Billing
We operate a self-billing service for the vast majority of our suppliers.
14/09/2022
Bank Holiday
Monday 19th September, is now an official Bank Holiday for Queen Elizabeth II's State Funeral.
Engineius as well as a high proportion of our customers have decided to shut and we expect more to announce shortly.
08/09/2022
New App Update: Bug Fixes
We are sorry for the issues you may have been facing with our Engineius App recently. We are looking into our internal processes to ensure any future releases reduce the impact on your experience and booking movements.
15/08/2022
Reporting App Issues
Can I request that anyone experiencing App issues of any description, report it via an email to network@engineius.co.uk
This means that we have an audit log, which we can then methodically work through and ensure your problem is addressed.
05/08/2022
Tesla Charging, It’s Complicated!
Please avoid plugging a Tesla into a Tesla Supercharger.
Charging a Tesla is designed to be easy and convenient at a Tesla Supercharger, but with the constant changes by Tesla over costs of charging, it is very difficult to keep up. In addition, use of Tesla Superchargers is paid for by Tesla owners via their account with the company directly.
25/07/2022
Engineius Supplier Regions
Engineius has broken down the country into 10 regions and for transparency, the regions and their constituent postcode areas
23/07/2022
New App Version Now Available for Download
The brand new feature Search/Sort Filter is here!
Allowing you to easily search and grab your own movements based on your preferences.
21/07/2022
New Incentive Award Announcement and App Update Coming Soon…
We are very excited to announce the introduction of a new monthly incentive award and a revamp of the existing Self-Service Incentive - win the chance to GRAB an extra £500 a month
12/07/2022
Important Cycle Lane Red Route Changes and Other Common PCN's
TFL have announced, they may issue a fine to motor vehicles caught driving in a cycle lane on a TFL red route when not permitted.
24/05/2022
Waiting Time Expenses on Early/Late Collection
If an early or late collection has been agreed we do not pay waiting time outside of the original time slot of the job.
06/05/2022
New Phone Numbers For Quicker Response With On-The-Job Issues
With immediate effect, please use the button in the app to call Engineius, when you are faced with an issue relating to a job which you are carrying out.
When you drill into each job, you will notice a "Call Service Delivery Team" button. Using this function, will directly connect you to the team who looks after the customer of the job in question.
09/04/2022
Easter Travel Disruptions
With Easter around the corner, just wanted to make you aware of the following planned engineering works on the rail network over Easter period.
We have only listed the major lines, so please be sure to check for localised disruptions that may impact your plans.
07/04/2022
Ops update and Easter weekend operational hours
Thank you very much for all your hard work recently, it has been very much appreciated. As with your support, last month saw us smashing the previous monthly volume record by nearly 20%!!
This growth in volume has directly created the recent challenges experienced by all, when attempting to reach Ops. However, these difficulties are now easing as we have restructured the Ops team so as to better deal with issues and will continue to trend better.
22/03/2022
Payment upon Inspection type jobs and how our business is evolving
Historically, we have always gone after a wide variety of customers with different business models.
This is why we have a wide variation on servicing requirements from job to job.
11/03/2022
Speed limits for vans are lower than for cars
For those that are not aware, vans have a lower speed limit than cars.
Please pay attention, especially on single and dual carriageways
09/03/2022
Early Pick-ups
Can I remind everyone that pick-up and drop-off windows must be respected.
You cannot bi-laterally contact end customers to rearrange timings to suit your schedule.
03/03/2022
Reporting Issues with the Engineius App
Whilst we have tried to make the Engineius app as robust and reliable as possible, like most technology, there will be times when things don’t always work perfectly!
In order to help with specific problems and record any general issues with the app - we have created a simple app issue reporting form
01/03/2022
Hertz Collections - Customer imposed restrictions
Please be advised that all Hertz branches are currently operating under reduced hours.
When collecting a vehicle from any Hertz branches, please be mindful their current operational hours are 9am to 4pm.
01/03/2022
London Tube Strike
To all drivers with jobs requiring use of London Underground this week.
From tomorrow, Tuesday 1, until Friday 4 March, severe disruption across all Tube lines are to be expected.
28/02/2022
Photo Competition February 2022
Engineius’ drivers cover all of the UK and their jobs take them to many beautiful and interesting places. For this competition, we invited all drivers in our supplier network to take and submit one breathtaking picture from their journeys.
All they had to do was simply submit their picture, name the location and be in with the chance of winning £25 in Amazon vouchers!
28/02/2022
January Winners 🎉
The Chosen One: Steve Miller
The Hot Seat: Roydel Smith
Newcomer of the Month: Daniel Manicolo
24/02/2022
Cancellation of Safe Handover Practice
Following on from our previous communication regarding COVID-19 policy changes, we would also like to inform you that we are removing the imposed COVID-19 safe handover processes.
22/02/2022
Storms may have abated but trouble still lurks
May I take this opportunity to further thank everyone for their sterling efforts battling the elements over the last few days.
01/02/2022
Carry-Overs and Related Expenses
It has always been the case that Carry-Overs are not automatic right of driver to utilise.
With Carry-Overs, there is also a misconception over related expenses.
24/01/2022
Fobs for certain jobs relating to Balfour Beatty
When charging EV's, you should only use a Slow Charger (7kw) if the battery is very low on power and there are no better alternatives within range.
In these instances, only charge up to a level that will get you to nearest working Rapid Charger site.
Driving with Due Care and Attention
There is a commonly mistaken belief that drivers are not liable for accident costs as movements are covered by insurance which are arranged on a job-by-job basis.
Accidents do happen but this is another example of an 'avoidable' accident, where the driver was clearly 'culpable'.
20/01/2022
07/01/2022
Using Slow Chargers and Overstay Penalties
When charging EV's, you should only use a Slow Charger (7kw) if the battery is very low on power and there are no better alternatives within range.
In these instances, only charge up to a level that will get you to nearest working Rapid Charger site.
16/12/2021
Struggles with Rapid Chargers
We've seen a few drivers struggling with Rapid Charges of late, CCS plugs in particular.
Cars like the Jaguar iPace can be charged up at home with a Type 2 plug but they use CCS plugs at a Rapid Charger.
To be clear, you always want to use a Rapid Charger over a Fast Charger, because it's quicker (50Kw+ vs 22Kw).
06/12/2021
Latest Darwin Award Nominee
Sadly, an Engineius Driver has managed to get himself nominated for the latest Darwin Award.
And his price for this act, was instant deactivation.
In case anyone is in doubt, taking a photo of the dashboard, whilst driving is illegal and considered Gross Misconduct by Engineius.
04/11/2021
A message from the Network Team: System upgrade 🆕
Please be advised that the App and Portal will go offline at 9 pm on Friday 5th November. At this time, you will be automatically logged out of the system.
This is a simple database upgrade and the expected downtime will only be between 9-10 pm. It should not impact any live jobs, but you will not be able to access your account or App during this time.
Have a great weekend and safe travels!
29/10/2021
Driver of the Month: October 🏆
We’re thrilled to announce Peter Burnett as our Driver of the Month for October! Peter is a part-time driver with us, and the consistently high-quality work he provides us with, and his humility, make it so easy to work with him. We would additionally like to highlight the quality of the photos Peter takes - we’re glad to see a clear hobby moulding into his role as an exceptional Engineius driver! Every movement Peter has completed to date has been seamless and we have only been receiving positive feedback from our customers for his movements. Thank you, Peter, and congratulations! Read More.
29/10/2021
October’s Winners 🎉
The Chosen One: Neil Atkinson
The Hot Seat: Peter Jones
Newcomer of the Month: Sasha Limaen
21/10/2021
A message from Monty: Mandatory high-vis usage 🦺
Wearing High Vis is compulsory when conducting a vehicle movement for Engineius.
Suppliers are required to wear high-vis jackets or vests whilst in the process of collecting and delivering a vehicle (only optional when in transit).
This rule is enforced to protect the individual and is particularly relevant when conducting a movement that takes the individual into commercial venues. All commercial venues have safety requirements and by not wearing a high vis, you will be breaking site rules and placing yourself at risk.
As an Engineius driver, you are representing the company and our customers. Therefore, it is essential that you meet all safety requirements whilst conducting a movement.
Please be warned that repeat offenders will be deactivated from the network, as we will not tolerate any individual putting work at risk for the entire network.
Thank you for your attention.
Safe travels!
20/10/2021
Changes to supplier availability feature 📱
The Supplier Availability function allows Engineius to understand when a supplier is available for work and when they will be offline. Unlike the previous version, you will now be required to actively manage your availability days, with the system defaulting to Unset until you have updated My Schedule. Previously, the system had defaulted to Available which resulted in a blanket approach by us when directing jobs as we had no means of understanding if the supplier was truly available. Read more.
20/08/2021
How important is reporting damage? ⚠️
Reporting damage on all vehicles is important, but especially on new or nearly new vehicles. The network team had a situation recently where a driver missed some fairly minor damage on the inside of a new car door. However, the customer did notice it.
It was put in the driver’s drop-off photos. So, this means because the driver missed it at the pick-up, it then became our issue and cost the business around £60 to sort out.
We hope this emphasises how important it is to carefully look over a vehicle. Please make sure:
To conduct a walk-around inspection before you start taking photos.
To note that when you try to inspect and take photos simultaneously, it can become all too easy to get distracted and miss damages.
You never view photos as the bare minimum. Ensure to fully capture the condition of the vehicle and have enough photos to cover the entire section - don’t just take 1 picture. Remember, you can never take too many photos.
You need to report all damages to the customer (through the Operations team) and the pick-up location. Reporting to just the pick-up location/dealership won’t work, as Engineius will have no record of that conversation.
09/07/201
Launching our driver feedback texts to give ‘360-degree’ feedback 📱
In over three weeks, the launch of our new driver feedback text service has already gathered more than 1,000 responses from you, collecting powerful information including what went well on specific movements and what could be improved.
Fleet World has released an insightful article to emphasise how important these texts are, and we will be following up with more articles using the feedback we’ve received from you… read m0re.
01/06/2021
Fuel gauge, odometer photos and warning lights
Please ensure the engine is turning over before taking photos of the Fuel Gauge & Odometer. Failure could cause inaccurate fuel gauge readings and lead to false warning lights being displayed.
All warning lights must be respected and reported to either Operations or customers before you drive away from the collection point. As a rule of thumb, do not drive any vehicles with a red warning light unless you have been given specific authorisation. Amber warning lights are typically advisory but that does not mean they can be ignored.
Thank you for your attention on these points.
16/04/2021
Home delivery, delivered
Vehicle movement specialist Engineius is transforming the car retail sector’s ability to offer home delivery of new and used vehicles, with a “plug-in” one-stop shop solution where movements can be booked in 30 seconds and managed entirely online, The Birmingham-based start-up was launched in 2018 by co-founders chief executive Chris Clibbery and chairman Mark Jannaway, and is now positioned to grow its simple, end-to-end service… read more.
17/03/2021
Speed limits for vans are lower than for cars
For those that are not aware, vans have a lower speed limit than cars:
On single-carriageway roads displaying the national speed limit sign, vans are limited to 50mph. The same rule applies on a dual carriageway, where the speed limit is 70mph for a car but is 60mph for a van. On a motorway, a van is typically allowed to run to the 70mph speed limit, the same as a car.
Please pay attention, especially on single and dual carriageways.